You work for another: Study on the working conditions of workers in customer service for mobile emergency care in Ceará

The relevance of the theme of this research can be proven by the need to understand the conditions and work organization ofhealth human resources specifically for teams of mobileemergency care. The aim was to investigate those who work in the mobile units of emergency care in Ceará in USB drives and ICU. The challenges are made​​, especially when it comes tomanaging people. Merhy (2006) states that lack connection between the user and worker health, medical procedures that are incompatible with a market policy and therefore must be guided by a specific ethical. I mean, there's no thinking without regard tothe management philosophy of the entire health system and theexisting public health policies and how they are experienced and perceived by the worker population. Another question refers to a denial or distancing of the professional (be) facing each other (bepatient), to try to become indifferent to the pain situation that assists in the process of care, in a move to distance up anddefend themselves from the suffering there and experience whichmay identify yourself or share: is it? You can ignore the suffering of another? In this sense, raised over two issues: the invisibility ofwhich are put on the possible dilemmas experienced by health workers in line with the conditions not only of a possible lack of job, but the structure itself of its work. Tell these professionals with the necessary follow-up? Or if enforcement officials reduce the number of tasks? These were the problems worked out in thisresearch.