The relationship between research and improvement of police stations through community oversight

Good policing – services that members of the public view as effective and respectful – is increasingly recognized as essential to good governance. Through the global project “Police Station Visitors Week”, around the world, individuals access law enforcement services principally through police stations. After that, the quantitative and qualitative results are analyzed and presented to the chief of each police station visited. After two years of visits in Brazil, it is possible to access the impact of the project in the effectiveness of police stations. This paper intends to present these results, discussing how initiatives like that imply in real process of police reform, improving accountability and police services.