"Consensus" in Participatory Management: What Is in a Name?
Modified nominal group technique was used in four service centres of a welfare service organization in Hong Kong, to seek consensus between the service users and service practitioners on the mechanism of user participation in respective service centre. The presentation will analyze the discursive process in sequential meetings for the purpose, and interrogate how validity claims were constructed for achieving consensus. The findings will inform further discussion on managing tensions in consensus building, and facilitating capacities for collaborative decision-making in participative spaces with the welfare service users and frontline workers.
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