Shared Services Implementation and Its Impact on Employees
I claim that the implementation of shared services has a lot of not necessarily unintended but in any case not explicitly formulated consequences. I argue that the shared services concept serves as an instrument to disintegrate the organization and its activities in order to transform them and reintegrate again in the form of supply chain. However, the latter form of organization substantially differentiates from the previous one by several features, mainly by its emphasis on supplier-client nature of relationship which has serious impacts on employees and work in terms of increased pressure and insecurity and lower job quality and satisfaction. Work organization in the shared services centre and in its client departments is different, however, what is even more important is that it is possible to observe changes within client departments. The work content tends to be more specialized but less specific .The performance is increasingly controlled by the combination of quantitative and qualitative indicators.