Changes in Role of Professionals Due to Organizational Efficiency: From Creation Using Specialized Knowledge to Supervisory Duties

In modern society, artificial intelligence (AI) and automation technologies have been introduced in many workplaces. Additionally, AI is applied in professional work. The role expected of professionals is shifting from “creating” new knowledge by fully utilizing knowledge and skills to “monitoring” and “identifying errors” to verify whether hallucination appears in the answers provided by AI. In this study, we analyze cases such as medical AI, AI for creators, AI for the translation industry, AI for detecting fraudulent insurance claims, and demand forecasting, and demonstrate the manner by which the nature and quality of work is changing by enabling new hires to perform tasks that previously required sufficient knowledge and skills. Organizations tend to adopt policies that increase efficiency instead of develop the expertise of professionals. Consequently, work previously paid based on the expertise and skills of the person performing it becomes work that can be performed by someone with less experience, and the value of work experience and expertise is highly likely to decrease. However, because the expert remains responsible for the results of the work, the number of applicants is expected to decrease in the future owing to reduced job satisfaction and compensation.