Using Artificial Intelligence in Change Management : Overcoming Resistance to Organizational Change

Since digital transformation have been a real organizational preoccupation, change management proves crucial to lead projects and ensure that the organization can successfully navigate the challenges and opportunities associated.

The aim of this study is to investigate about the use of Artificial intelligence (AI) regarding change management process in organization, and to analyse whether the current AI is used to manage organizational behaviour for overcoming resistance.

This study is based on qualitative and explorative approach about change management, artificial intelligence, organizational behaviour and resistance to organizational change.

Therefore, the value of this research highlights the fact that the using of AI in change management process has an important impact on the daily tasks of change practitioners that can ensure the efficiency of the process of preparing, equipping and supporting people through changes at work.