Digital Marginalization in the Context of Sociotechnical Convergence of Humans and AI

Zotov, Vitaly

We are witnessing a sociotechnical convergence, when modern digital technologies, primarily artificial intelligence systems, are combined with human capabilities in one metasystem to solve certain classes of problems more effectively. An important aspect is the correct use and understanding of the consequences of the implementation of artificial intelligence systems, a critical attitude to their role in dyads with humans and taking measures to minimize negative consequences, including digital marginalization. Among the studies devoted to the processes caused by digitalization and digital transformation, the closest to the problem of marginality are works on social inequality. It should be noted that despite the similarities, the concept of social inequality still differs from the concept of marginalization. Social inequality involves the analysis of social positions arising from inequality of access, skills and opportunities, while marginalization focuses on the state of transition to life on the edges of society, accompanied by alienation, loneliness and hopelessness. In the case of a hybrid society, the marginal is in an intermediate position between the virtual and real worlds. Our study aimed to identify risk groups that may become marginalized in a digital society, being excluded from the emerging new way of life. In this study, we proceeded from the assumption that the intensity of marginalization is associated with the different role of digital resources in the lives of different generations. In the fall of 2024, a study was conducted on issues of digital marginalization in the context of digitalization processes, including the integration of artificial intelligence systems into everyday life. It was found that the perception of these systems as a factor of marginalization depends on generational affiliation. In particular, it was found that the boomer generation is more concerned about the invasion of AI: 71% versus 36% of other generations.