Beyond Hypocrisy: Sacrifice and Outrage As Tools for Building Moral Capital
Our analysis is based on two empirical studies. The first, a large-scale survey on public perceptions of brand responsibility, identifies three dominant attitudes among respondents: (a) committed activists, (b) passive observers, and (c) conformists. Interestingly, each one of them corresponds to typical responses to cognitive and emotional dissonance. The second study, consisting of case analyses, measures practical efforts expended in demonstrating moral goodness and evading blame. This study also confronts the empirical results obtained in the aforementioned research processes with conclusions coming from the interviews with a group of AI-agents, thus offering an innovative comparison between human and machine perceptions of moral effort. Our findings contribute to understanding how sacrifice and outrage function as deliberate strategies for building and protecting moral capital.