From “Control Centers” to “Centres of Coordination”?
Control Centers are locales which are observing, regulating and controlling processes, actors and things in other spaces by mediated communicative actions using sophisticated technologies. While these technologies had been analogue in the 1990s, the article will address the role of digitalization and other new and cutting edge forms of mediatization, as e.g. in Smart Cities projects. This change is not sufficiently designated by the notion of “control centres”. On the basis of an ongoing comparative empirical study of control centres, I shall rather support the thesis that there is a dramatic change in the tasks assigned to control centre, in the forms of interaction and (technologically mediated) interactivity and, consequently, in the way they are exerting social control.