Information work and the proletarian condition today: The perception of Brazilian call centers operators

The increase in company outsourcing over the last 3 decades in Brazil has led to the development of a new type of worker on the margins of the productive system: the call center operator. Responsible for a wide range of information services, the rapid expansion in call centers has stirred the interest of a number of researchers in different areas of knowledge. Analyzing the work of the Brazilian call center operator, the proposal looks to deepen our comprehension of the changes currently affectin today's Brazilian working class.