Resistance against new working practices in service sector in Turkey

In this study, I will focus on how and why call center workers and IBM Turkey employees have started to organize, how they resist challenges of deskilling, routinization and automation processes and the effects of this proletarianization process. I will predicate my analysis primarily on the relations of production. I will review the literature, conduct surveys and make interviews with call center workers. I have chosen three big companies to study the subject. One of them is the call center of one of the leading banks in Turkey where about one thousand workers are employed. The second company is Burger King Call Center employing approximately 100 people. Third one is IBM Turkey, which is a subsidiary of IBM Global. Referring to examples from two different sectors, I will try to display new management practices, discourse on management and new forms of resistance in Turkey.