Social Innovation, Public Policy and Organizational Learning: The National Homecare Program for Seniors

This paper presents the results  of a research  which aims to identify and characterize the learning developed by organizations in the framework of the implementation of the National Homecare Program (NHCPS) for seniors. In a national context of aging and increasing of  the demand oriented to ageing population services, the NHCPS is formed as a social innovation that is structured from the paradigm of the right of people to access differentiated health and social services throughout life.

The NHCPS has two components (training of caregivers and care giving services) that are made by agreements between the national government and  state public organizations in various jurisdictions (national, provincial and municipal) and nongovernmental organizations (NGOs)  across the country. This work focuses on the characterization and description of the learning in problem solving by three nongovernmental (NGOs) in Great Buenos Aires studied by ethnographic approach during 2013-2014.