Black Women Secretaries at University: Work Experiences and Career Aspirations

Amidst the expansion and success of South African public universities, departmental secretaries, commonly referred to as administrative assistants, have become essential to the university. Secretaries have continuously offered vital support services across various university departments, yet their contributions have often been overlooked. This study explores the work experiences and career aspirations of Black women secretaries employed at a South African university. Existing literature on secretaries in South African institutions of higher learning reveals a significant knowledge gap, particularly regarding the experiences of Black secretaries, a group whose voices have often been at the margins of research. Utilising a life history research approach allowed this study to gain a deeper understanding of the participants, their work experiences and career aspirations. This paper highlights empirical evidence from a qualitative investigation that delved into the professional realities faced by Black women secretaries, shedding light on the unique challenges they navigate and the opportunities they leverage within their roles. Some of the key findings of this study suggest that while Black women secretaries possess a strong work ethic and a deep commitment to their jobs, they often encounter institutional barriers to professional advancement. The secretaries expressed feelings of being trapped in these administrative positions that offer limited opportunities for growth and career progression. Consequently, the women in the study voiced a desire for a platform where they could raise their concerns and engage in discussions and a need for increased support and recognition from university management to help them realise their professional aspirations and enhance their skills and abilities. Access to coaching and mentoring programmes has also been viewed as a critical and consistent method to assist in career advancement. Recommendations for the university management include introducing career advancement and promotion prospects for non-academic staff members to promote greater equity and inclusion.