Experiences on Improving Quality in Home Care Services for Seniors in Argentina

In this paper we present research progress on the National Home Care Program in Argentina that has been carried out continuously since 1997 and with greater intensity in the period 2003-2013. The objective of the research is to investigate the impact of public policy aimed at the older population with some degree of dependence with respect to the learning incorporated by public and non-governmental organizations involved in the decentralized structure from which perform these services.

The proposed research is a comparative case study of implementing organizations  of National Home Care Program in order to detect changes and learning that occurred in these organizations from the perspective of the actors (members of these organizations and users of its services, including home caregivers service cooperatives  originated in the program) to build indicators and make proposals for continuous improvement of the quality of this  public policy