Language and Work. Commodification and its Critics.

Oral Presentations:
Social Customer Service: Responses to Customer Complaints
Sara ORTHABER, University of Maribor, Faculty of Logistics, Mariborska 7, 3000 Celje; Rosina MARQUEZ-REITER, University of Surrey
Acknowledging Language Work. a Study on Public and Private Call Centers.
Amado ALARCON ALARCON, Universidad Rovira i Virgili; Maria MARTINEZ-IGLESIAS, Universitat Rovira i Virgili; Johanna WOYDACK, Wirtschafts Universitat Wienn