Inclusion and Exclusion in Tourism

Tuesday, 17 July 2018: 10:30-12:20
RC50 International Tourism (host committee)

Language: English

World Tourism Day 2017 was designated a year of sustainable tourism, including promotion of openness and welcoming all travelers. Accessibility and openness are two of the many aspects of inclusion, while the lack is exclusion, which are the main focus of this session.


The concept of inclusion in tourism has been analysed from various different viewpoints ranging from accessible tourism (e.g. Michopoulou et al, 2015), accessible hospitality (Harju-Myllyaho & Jutila, 2016), community participation (Tosun & Timothy, 2003; Panyik, 2012), empowerment (Timothy, 2007) and power relations in collaboration (Bramwell & Sharman, 1999).


Accessibility has a number of dimensions relating to physical, social, cultural, economic and political aspects (e.g. Jutila, 2013; Edelheim, 2013). Physical accessibility refers to physical barriers that may occur at any stage of the travel. Social dimension refers to equality, openness, participation and attitudes. Cultural accessibility relates to awareness and reverence of the habits of different cultures and religions. Economically accessible tourism is also available for people with a lower income. Political dimension of accessibility refers to structures and regulations, which can create insuperable barriers to travelling. Inclusion covers all these dimensions taking into account both tourist’s, worker’s, business’ and community’s viewpoint.


We invite submissions (in English) that address inclusion and exclusion in tourism, particularly – but not limited to – papers focusing on the following:


  • Knowing about tourism inclusion and exclusion
  • Accessibility
  • Community participation
  • Power relations of inclusion
  • Empowerment and tourism inclusion
  • Ethics of inclusion/exclusion in tourism
  • Embodiment and inclusion
  • Working conditions in tourism
  • Inclusion in tourism management 
Session Organizers:
Salla JUTILA, University of Lapland, Finland, Emese PANYIK, Catholic University of Portugal, Portugal and Anu HARJU-MYLLYAHO, Multidimensional Tourism Institute, Lapland University of Applied Sciences, Finland
Oral Presentations
Future of Accessible Hospitality in Finland
Anu HARJU-MYLLYAHO, Lapland University of Applied Sciences / Multidimensional Tourism Institute, Finland; Salla JUTILA, University of Lapland / Multidimensional Tourism Institute, Finland
(im)Mobilities in the Time of Terror: Experiences of Canadian Dual Citizens Post 9/11
Pooneh TORABIAN, University of Waterloo, Canada; Heather MAIR, University of Waterloo, Canada